Get in Touch With Us
This page tells you how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question is about your own casino account. We are an independent research and comparison publisher covering casinos not on GamStop — we do not operate casinos, hold player funds, or have access to anyone's account, balance or withdrawal.
Email us directly
The most reliable route is email: [email protected]. A member of the editorial team reads every message. Please include the page or brand your message relates to, and if you are reporting a factual problem, a screenshot or a quote of the wording you are questioning. That single detail usually saves a full exchange of emails.
We aim to reply within two working days. Corrections that affect published bonus terms or payment information are prioritised, because those are the details readers act on.
What to include
- The brand name as it appears on our site — for example Betmica, Kikibet or Betninja.
- The specific claim or figure you are querying, quoted rather than paraphrased.
- Where you saw the contradicting information, such as the operator's own terms page.
- The date you checked, so we can tell whether terms have since changed.
Things we can help with — and things we cannot
We are a publisher, not an operator and not a regulator. That boundary decides what a message to us can achieve.
| We can help with | We cannot help with |
|---|---|
| Corrections to bonus figures, wagering terms or payment details on our pages | Releasing, speeding up or reversing a withdrawal |
| Explaining how a wagering requirement, cashout cap or game contribution works in general | Overturning an operator's KYC, source-of-funds or account-closure decision |
| Flagging a page that is out of date or unclear | Accessing your account, balance, bonus or transaction history |
| Suggestions for topics, comparisons or guides | Acting as an adjudicator in a dispute between you and a casino |
| Signposting to UK gambling support and self-exclusion services | Reinstating or shortening a GAMSTOP exclusion period |
If your issue is with a casino, contact them first
Every operator we cover is expected to run a published complaints procedure. Use it in order, and keep a written record at each stage:
- Live chat or support email. Ask for a ticket reference and the specific clause being applied to your account.
- Formal complaint. If the first reply does not resolve it, ask for the complaint to be escalated and for the operator's final response in writing.
- Alternative dispute resolution. Offshore-licensed sites often name an ADR body or their licensing authority in their terms. Check whether one is listed before you deposit, not after a dispute starts.
Be realistic about what follows. Casinos licensed outside Great Britain are not within the UK Gambling Commission's remit, so the Commission cannot investigate a complaint against them and UK ADR schemes generally will not either. That gap is the single most important thing to understand before signing up, and it is covered in more depth in our guide to trusted non GamStop casinos in the UK.
Corrections about offers and terms
Advertised welcome offers change often, and the headline number is never the whole story. If you believe we have published something that no longer matches an operator's terms, tell us which part. These are the figures we currently list, exactly as advertised by the operators, and each one carries conditions set by the casino rather than by us:
| Brand | Advertised welcome offer | Our editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins for new players | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | 805%, up to €6,400 + 280 free spins | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 |
Ratings above are our own editorial scores, not customer review averages. All offers require a qualifying deposit, come with wagering requirements, maximum bonus bet limits and expiry dates, and may cap how much bonus-derived winnings you can withdraw. Read the operator's terms before depositing. 18+ only.
Advertising disclosure: some links on this site are commercial and we may earn a commission if you open an account. Commission does not buy a position in our tables, and it does not change what we write about an operator's drawbacks.
The brands readers email us about most
Three names generate most of our inbox, usually because their headline percentages are the largest. Here is why each appears on our lists, and what we tell readers who write in about them.
Betmica
Betmica sits top of our table because it advertises a sterling-denominated welcome offer — 570% up to £5,700 plus 270 free spins — which matters for UK readers who would otherwise pay a currency conversion charge on every deposit and withdrawal. Most queries we receive concern how the percentage interacts with wagering: a large match multiplies the amount you must turn over before a withdrawal is possible, so a headline figure this size is a commitment rather than a windfall. Limitation: the bonus size means the practical wagering burden is heavy, and like every offshore site it sits outside UK Gambling Commission protection, so you have no British regulatory route if a payout is disputed.
Kikibet
Kikibet earns its place for a similar reason — a 350% match up to £5,555 with 300 free spins, quoted in pounds — at a lower multiplier than the leader, which usually means a more achievable turnover target for a mid-sized deposit. Readers ask us most often about free spin value and whether spin winnings are paid as cash or as further bonus funds; that distinction is set in the operator's terms and is worth checking before you claim. Limitation: free spins are normally restricted to nominated games and carry their own expiry window, so the 300 figure is not freely spendable.
Betninja
Betninja is the one we point readers to when the percentage-heavy offers feel unwieldy. A flat £1,000 bonus plus 100 free spins for new players is easier to model: you can work out your exposure without doing multiplier arithmetic, and the cap is stated in sterling. Limitation: a fixed ceiling gives smaller depositors less headline value than a percentage match, and the same offshore licensing caveat applies — accepting British customers is not the same as being authorised by the Commission to serve them.
Money questions we are asked about
We cannot process payments, but we can explain the mechanics. Taking part costs whatever you deposit — minimum deposits at sites of this type are typically modest, but the qualifying deposit for a welcome offer is often higher than the site minimum, so check both numbers.
- Debit cards — the most common UK funding route. Deposits usually clear immediately; withdrawals back to card take longer and must go to a card in your own name.
- Bank transfer — slower in both directions, and usually the fallback for larger withdrawals that exceed other limits.
- E-wallets — generally the quickest payout method where supported. PayPal is rarely available at casinos licensed outside Great Britain; verify it on the cashier page rather than assuming.
- Cryptocurrency — offered at some sites, including poker-led operators such as CoinPoker. Fast, but the value of your balance can move independently of your stake.
Three costs catch people out: currency conversion where an account is denominated in euros or dollars rather than GBP, fees applied by the payment provider rather than the casino, and withdrawal limits expressed per day, week or month. A worked example: deposit £50 on a 350% match and you hold £225 in combined funds; at 40x wagering on the bonus alone that is £7,000 of turnover before a withdrawal is possible, and a maximum bonus bet clause of, say, £5 controls how fast you can get there. Ask us if the arithmetic on a page is unclear — that is a fair question for our inbox.
Withdrawal timings depend on KYC. Expect identity verification, and on larger sums source-of-funds checks. Submitting documents early, before you request a payout, is the single practical step that shortens the wait.
What these sites actually offer
Readers sometimes email asking what "non GamStop" sites contain beyond bonuses. Broadly: slots, including progressive jackpot titles, where return to player and volatility determine how a balance behaves over a session; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with human croupiers. Game libraries come from third-party software providers, and contribution to wagering varies by category — slots usually count fully, table games far less or not at all. Mobile play is browser-based at most of these operators. We do not publish game counts unless an operator's own figures can be verified.
Sports and esports betting alongside the casino
Several operators in our lists run a sportsbook beside the casino, often on a shared wallet so one balance covers both. The betting side has its own terms: pre-match and in-play markets, accumulators, bet builders, cash-out on selected bets, and esports alongside traditional sport. Free bets there usually carry minimum qualifying odds — commonly around 1.80 in decimal terms — and stake is typically not returned with winnings. If you are querying a sportsbook promotion rather than a casino bonus, say so in your email; the rules are not interchangeable.
Eligibility, regulation and self-exclusion
You must be 18 or over to gamble in Great Britain. GAMSTOP is the free national self-exclusion scheme for online gambling operators licensed by the UK Gambling Commission; registering blocks your access to those sites for your chosen period of six months, one year or five years, and it cannot be cancelled early. Casinos licensed elsewhere — Curaçao licences are common among the brands on this site — are not connected to that scheme, which is why they remain reachable during an exclusion. That is a factual description, not a recommendation to use one.
If you registered with GAMSTOP because gambling had become a problem, the safer response to finding these sites is blocking software on your devices and a conversation with a support service, not a new account. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, and offers live chat. Most operators also let you set deposit and loss limits or self-exclude at account level; those tools only cover the site you set them on.
Please note we cannot remove anyone from GAMSTOP, shorten an exclusion period, or close an account on your behalf. Messages asking us to do so will be answered honestly, with signposting to the right organisation.
How we research what we publish
Our rankings come from documented checks rather than play. We read published terms and conditions, licensing pages and cashier information, compare advertised offers against the operator's own small print, and record the date we verified each detail. The information on this page was last fact-checked on 26 September 2026 by Leanne Burke. We do not test-deposit, and we never present advertised withdrawal speeds as measured results. Commercial relationships are disclosed and kept separate from ranking decisions.
Where something is genuinely unresolved — an operator's ownership, for instance, or whether a payment method reliably works for British customers — we say so rather than filling the gap. If you can supply evidence that settles one of those open questions, that is among the most useful emails we receive.
Before you write
If your question is about a specific operator's handling of your money, start with their support team and keep the correspondence. If it is about how an offer, a wagering rule or a payment method works in principle, or about something we have published that looks wrong, email [email protected] and we will come back to you. If it is about your own gambling, the helpline number above is a better first call than any comparison site, including this one.